SHIPPING - RETURNS - WARRANTY
When shopping for your new fairing set, you are often confronted with a bundle of information that is difficult to decipher. Here at ABS Fairings, we keep it simple. We can assure you will be impressed by our friendly staff and hassle free business model.
ABS Fairings General Information
ABS Fairings offers 3 easy and convenient ways to place orders!
1. Website Order: secure shopping cart with Pay Pal option.
2. Email Order Just send us an email at email@example.com with your order details and we will make you a quote. Then we will provide you a secure invoice, with a pay link to complete your order. (PREFERRED METHOD FOR PARTS, DESIGN AND COLOR CHANGES)
3. Phone Order Please call us at 540-324-7464 540FAIRNG between the hours of 10AM-4PM EST and we can place your order.
ABS Fairings Quality
ABS Fairings bodywork is made from 100% ABS plastic molded to OEM specifications to allow for precision fitment. The thickness, weight, and durability are comparable to OEM while only costing a fraction of dealer pricing. Many other sellers use a cheap PVC mix in their fairings and the paint work is less than impressive. We have been in business for eight years and our bodywork has been featured in many magazines. ABS Fairings has over thirty dealers and fourteen sponsored riders that stand behind our products and we are confident you will be satisfied with your new fairings.
Ready To Ship Fairing Kits
In a rush? Please note that we have a ready to ship category on our website! Painted and ready to ship out! These kits can be at your doorstep in with a few days!
If you ever need to speak to one of our representatives you can reach us Monday through Friday 10-4 Eastern Standard Time. We are also online through our Live Chat customer service during those working hours as well.
All of our bodywork is custom painted to order after payment:
1. "Pending" our review of order details and payment
2. "In the Paint Both" It takes us about 6 to 8 working days to make and paint standard orders.
3. " Awaiting Confirmation" After we finish your kit we’ll send you an email with an approval photo. If everything looks good, simply reply - ok to ship
4. "Shipped" You are emailed a tracking number. Most packages arrive within 6-8 business days from the shipment date.
Paint Shop Maintenance and Holiday Closure
The paint shop closes for scheduled maintenance and Holidays throughout the year. Any orders placed during this time are subject to an additional time of processing added on to our 6-8 business day prep and paint timeline.
After completion, you can expect your fairings to normally arrive within 6-8 business days from the shipment date. Our fairings are shipped directly from our factory, which is located in Shenzhen, China.
For addresses in the USA, the shipping service will be USPS Express Mail International.
For Canada, your package will be delivered via Canada Post.
For UK addresses the shipping service will be Royal Mail.
For Australia addresses the service used will be Australia Post.
All other locations will be serviced via EMS Express.
After your order has shipped, you will be emailed the tracking number and information. Every fairing set will have a tracking number. You can also login to your account at any time to check the current status or review your order information.
ABS Fairings is unable to control shipping issues that may occur from time to time, therefore are not deemed responsible for shipping delays. Once your order leaves the factory and is in route to your home, we are entrusting the shipping company with providing the best shipment service to our customers. Unfortunately, delays do occur and we are completely apologetic, but we see the same information as the customer does when the shipment is tracked. ABS Fairings provides tracking information so that our customers can track and contact the shipping company when there is a problem with shipment. If this ever was to occur, we appreciate your anticipated patience with the shipping company.
Customer is responsible for tracking and signing for fairing kit shipment. If unclaimed and returned to sender, customer will be responsible for re-shipping cost. Please track your fairings and make arrangements for someone to be present to accept your package to avoid extra shipping charges.
Please inspect bodywork within 48 hours of signing. We try to package the bodywork as best as we can but from time to time parts do get damaged. If you receive a damaged part please take pictures of the damage and open a support ticket at: www.support.absfairings.
We are a "hassle-free" company, and our offices are located in Port Charlotte, Florida. This is where all of our custom orders, returns, replacements, repairs, and customer service is handled. The customer is responsible for return shipping to our Florida offices, however you will receive a full refund less shipping for your purchase of a full fairing set, as long as the item is in "Uninstalled" condition and within five days of delivery. Please ensure all returned bodywork is wrapped and packaged in the same condition it was received to avoid a 15% restocking fee. ABS Fairings reserves the right to assess a 15% restocking fee for any order as deemed necessary by the ABS Fairings Management Team. All special order items and Ready to Ship items purchased will be charged a 15% restocking fee. ABS Fairings does sell individual parts, but do not guarantee a perfect color match. Individual parts are not returnable. ABS Fairings does sell unpainted Fairing Kits made from 100% ABS plastic molded to OEM specifications to allow for precision fitment. Note, we suggest you test fit the parts before painting them to verify fitment.
Standard Design Cancellation Policy
Cancellation of order prior to “IN THE PAINT BOOTH” status will be issued a full refund minus merchant fees. Cancellation of order after “IN THE PAINT BOOTH” status will be issued a refund minus merchant fees, and a $40.00 restocking fee. No cancellation of order allowed once fairing kit is in “OK TO SHIP” status.
Custom Design Cancellation Policy
Cancellation of order prior to “IN THE PAINT BOOTH” status will be issued a full refund minus merchant fees. Cancellation of order after “IN THE PAINT BOOTH” status will be issued a refund minus merchant fees, and an $80.00 repainting fee. No cancellation of order allowed once fairing kit is in “OK TO SHIP” status. Note, our confirmation process is a courtesy to our customers because we care. The "OK TO SHIP" is not required in any way and we can ship without it.
Shipping Damage, Defects, and, Missing Parts
A Support Ticket must be opened within 2 days of receiving kit. Photos and description of damage must be included in the support ticket to initiate replacement parts. Any support ticket or claim after the 2 day limit will not be approved for warranty replacement. DO NOT install kit if there is an issue! Warranty is voided if fairing kit has been installed prior to warranty claim.
ABS Fairings guarantees 100% fitment. If you run into fitment issues, you must open a Support Ticket within 5 days of receiving kit. Photos and a description of issue must be included in the support ticket to initiate the warranty. Any issue reported after 5 days will not be accepted.
Melting and Fading
A Support Ticket must be opened within 30 days of receiving kit. Photos and description of damage must be included in the support ticket to initiate the claim process. Any issue reported after 30 days will not be accepted.
All warranties and liabilities of products are null and void if improper installation, improper use, any modifications and abuse of products occur. Warranties are honored and limited to ORIGINAL PURCHASER of products ONLY.
We currently ship to all APO and FPO military addresses for $59.00. Please be advised that shipping can sometimes delayed with APO shipping addresses.
We are currently unable to ship complete fairing kits to PO Boxes. ABS Fairings requires a signature at time of delivery. If a PO Box is entered during checkout, you will be contacted for an alternate shipping address. We apologize for the inconvenience.
Different Billing and Shipping Address
Any customer that has a different Shipment Address than their Payment address will be required to send ABS Fairings a copy of the payment individual's ID before fairing kit is shipped. Please just take a quick picture of the ID and email it to firstname.lastname@example.org. Once we receive the paying customer's ID, we will send confirmation.
Change of Shipping Address Form billing address
Any customer that wants to change their shipping address will be required to send ABS Fairings a copy of the Payment individual's ID and a signed letter requesting the address change before the address update will be complete. Please just take a quick picture of the ID and letter and email it to email@example.com. Once we receive the paying customer's ID and letter, we will send confirmation.
All of our products are warranted against defects in material and/or workmanship for a period of 90 days. This does not cover finishes such as plating, or painted surfaces, discoloration or rust. This warranty shall be limited to the repair or replacement of the part, which may be proven defective under normal use. We will not warranty any part that has been abused, misused, improperly installed, or modified. Before sending a new replacement part to you, we must receive the original, defective part back first. We do not refund shipping fees. We will not be responsible for any labor charges incurred in removing or replacing any product under warranty. Products issues must be reported to us by filling out an ABS Fairings Support Ticket.
Core Moto Performance
Custom Aftermarket Brake Line Kits: Returns of products will be accepted for return provided a return authorization is obtained within ten (10) days of receipt of product. If product's packaging is opened and cannot be resealed, no return will be accepted. If a return is authorized but is caused by customer error or without defect a twenty percent (20%) restocking fee will be charged. Custom, special order, handmade components will not be accepted for return. Order cancellations, only if applicable will be charged a 10% restocking fee. Otherwise order Cancellations will be treated as a return. In no case will we refund the paid shipping cost on any return that is NOT due to a defective item upon receipt. No returns will be authorized due to back order status or shipping delay. We will also not issue a refund for refused packages, undelivered or lost packages due to the customer not being present. Products issues must be reported to us by filling out an ABS Fairings Support Ticket.